When I took the car to the shop he said he would keep me updated. I clearly said car thieves have the key to my car. They broke in my house and took my keys and car. When I picked up the car, no update at all, no key was made, or reprogramming, although it is in my policy. He said, your ins. Co. denied that. Now my door feels hard to open, and he was totally indifferent to me, I knew I made no difference one way or another to him. I may as well have been talking to the wall. I will never be back there, or recommend this shop.