Rio Rancho, NM Auto Collision Repair FAQ
Where do I get a Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in for your estimate, and we will do the rest.
Are open on Saturday?
No, we are opened Monday through Friday from 7 am to 5 pm.
Will the parts be ordered before I drop off my vehicle for repair?
Yes, we generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive. This enables us to provide quicker turnaround time.
If my vehicles frame is damaged, is it a total loss?
No, a car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Our modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all repairs with a Lifetime Warranty on our workmanship.
Can I get other service work done on my vehicle while it is still in the shop?
Yes. Just let us know what other work you would like done so that we can make the necessary arrangements
How long will the repairs to my vehicle take?
We will let you know roughly how long repairs will take when we provide the written estimate of your damages. Just check with us if you have any questions or need a status update.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, Discover, and Debit Cards. Of course, cash and checks are always welcome.
What are Betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How can I get a rental?
Many people have rental reimbursement coverage through their insurance companies. Call your insurance provider to see if you can get a rental car. If you’re not at fault for the accident, you may also be able to get a rental car through the at-fault driver’s insurance. This is something the insurance company will arrange on your behalf.
How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have questions or concerns.
Do I have to pay a deductable?
This depends on your policy and the details of the accident. In some cases, if you are not at fault, your deductible could be waived or you could have the repairs paid by the other person’s insurance. Or, your insurance company might have you pay the deductible and get it reimbursed later. Speak with your insurance company to find out what rules will apply in your case.
Who do I pay my deductable to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Can I wash my car after painting?
Avoid waxing the car within the first 90 days of being painted. This will help the finish to fully harden. After that, you will be able to wash and wax your car regularly.
Always follow these best practices for protecting your car’s new paint job:
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade.
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.