Auto accidents happen every day, but they don’t happen to you every day. So, it’s understandable if you are not sure what to do when you need collision repairs. West Mesa Auto Craft is here to help you every step of the way to get you back on the road.
The Collision Repair Process
West Mesa Auto Craft provides exceptional customer service from start to finish:
Start: Insurance Estimate
Every collision repair job begins with an insurance estimate, which may be done by an adjuster dispatched by your insurance company or by one of the experienced members of our team. West Mesa Auto Craft is a preferred service provider for a number of insurance companies, so your insurer may accept our estimate, and that saves you time because:
- You don’t have to wait for an adjuster to get to us
- Our estimates are usually based on a tear-down inspection so we are not surprised by hidden damage that requires another parts order later
Next Step: Insurance Claim Approval and Parts Ordering
We submit our estimate to your insurance company and wait for the go-ahead to get started. We will let you know if your insurance company is unwilling to cover OEM parts. If you still want OEM parts for your collision repair, you may have to pay the difference, and we can get you cost estimates so you know what to expect.
Next Step: Collision Repairs
Once all components are available, our experienced technicians get to work with the disassembly, repair, reassembly and painting required to restore your car or truck to pre-collision condition.
When your vehicle’s ready, we’ll let you know. We will also give you advanced notice if there is any remaining balance not covered by your insurance provider.
We keep you informed as we move through the collision repair process so you are never surprised by delays or uncovered expenses.
Collision Repairs Backed by Our Lifetime Warranty
We guarantee the quality of our workmanship with a lifetime warranty. And, if you are unsatisfied for any reason, just talk to us. Your satisfaction is our priority, so we’ll listen and find a way to make it right so you are 100% satisfied with your collision repairs.
Collision Repairs You Can Trust
West Mesa Auto Craft has been serving Rio Rancho and Albuquerque area drivers since 1987. We are your local accident repair specialists. You can count on us for frame repair, fiberglass repair and more…including unrivaled customer service.