Insurance isn’t something that most people think much about, and it can be difficult to understand – especially when you’re already stressed from being in a car accident. West Mesa Auto Craft has been in the collision repair business for nearly 30 years, and we understand what you’re going through. We can help you to understand the auto insurance claims process and keep you updated throughout your repairs.
The way your claim is handled will depend on who is paying for the damages.
If you didn’t cause the accident, you can have the other driver’s insurance take care of your repairs – but it will take a little bit longer since the insurance company won’t authorize repairs until they’ve decided on liability. If you use your own insurance coverage, you can usually have your car fixed as soon as the estimate has been approved. Either way, the first step of the repair process is always obtaining an insurance estimate.
Once the insurance company approves the estimate, we can go ahead and order parts and schedule the repairs. Car accident claims are sometimes paid in cash to you, the insured, or the payment may be made out to us instead. You can ask your insurance company to make sure of how the repairs are being paid for.
West Mesa Auto Craft knows how stressful collisions and repairs can be. That’s why we focus on customer service. We’ll keep you informed of your status every step of the way, and do what we can to ease your stress, from offering a courtesy ride home from the shop to dispatching a tow truck to bring in cars that are too damaged to drive.
If your car has been damaged, call us at (505) 715-4104 or click here for a free estimate. We’ll help you get the car accident claims process started and answer any questions you might have about your repairs.