The repair process always begins with an insurance estimate. Your insurance company may want to complete this estimate themselves, or they may have us do it and send it in. Either way, once the insurer has approved the estimate, repairs can begin.
We like to complete a full tear-down estimate, rather than one based only on visual damages. This lets us see hidden damages and makes the collision repair process a little faster as we won’t have to stop to order a second round of parts for a surprise repair.
Once the repairs have been completed, you can come pick up the vehicle. In many cases, the insurance company will have already paid us directly – we’ll communicate with you to let you know what you owe. We’ll also keep you updated throughout your repairs to let you know when you can expect your vehicle to be back in use.
We guarantee all of our work with a lifetime warranty on our workmanship. And if you’re unsatisfied for any reason, you just need to talk to us – we make customer service a priority, and we’ll listen to your concerns and take action to make things right .
If your vehicle requires collision repair after an accident, contact us right away. We’ll be happy to provide a free estimate and answer any questions you may have about our repair process!
Auto accidents are stressful, particularly because they are not the norm for most people. The average driver may be in only a handful of accidents in his lifetime, and understanding the specifics of collision repair and the insurance claims process can be a challenge. That’s why it’s so important to work with people you can trust to handle your repairs.
West Mesa Auto Craft are Rio Rancho, New Mexico’s most trusted auto collision repair specialists. We’ve been in business since 1987, and our experienced team members are experts in collision repair. We’re also dedicated to customer service, and we’re always happy to answer questions or provide guidance on the repairs process.